Легальная информация
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  1. Introduction

The purpose of this document is to regulate the General Terms and/or Conditions of on-line Reservation and pre-Reservation services (hereinafter either on-line Reservation and pre-Reservation services or the services) of the company ARVA HOTEL SRL. The terms “You” and “User” are used herein to refer to any individual and/or entity that for whatever reason accesses www.hotelpioppetosaronno.it or uses the services.

The use of these services presupposes full and unconditional acceptance and the validity of each and every one of the General Terms and/or Conditions (which shall be deemed to be automatically incorporated in the agreement entered into with ARVA HOTEL SRL without their written transcription therein being necessary) included in the latest updated version of these General Terms and/or Conditions.

  1. Use of the ARVA HOTEL SRL On-line Pre-Reservation and Reservation Services

2.1. Pre-Reservation Services

The on-line Pre-Reservation services are merely informative and their purpose is solely to offer users the possibility of consulting room availability in the hotel. Within 24 hours user will receive an-email confirming that the reservation has been made, meaning that it will only be binding once ARVA HOTEL SRL has accepted the reservation through its confirmation by e-mail and user’s subsequent payment thereof. User must check the Reservation confirmation and notify ARVA HOTEL SRL at once and in writing of any error.

2.2. On-line Reservation Services

  1. The purpose of the On-line Reservation Services is the Reservation of a room in any ARVA HOTEL. The use of these services presupposes full and unconditional acceptance and the validity of each and every one of the general terms and/or conditions (which shall be deemed to be automatically incorporated in the agreement entered into with ARVA HOTEL SRL without their written transcription therein being necessary) included in the latest updated version of these general terms and/or conditions.
  2. Contract Procedure: whenever user makes use of the service, it will receive confirmation by e-mail including the information that user’s purchase order is in the process of being confirmed. If user is a consumer, once the amount corresponding to the Reservation has been charged, it will receive an e-mail confirming the reservation, which will act as proof of the reservation.
  3. Guarantee: the reservation is confirmed and guaranteed all night long with a credit card. If the client fails to show up without prior notice, the first night’s stay will be charged (VAT and taxes included).
  4. Termination of Agreement or Cancellation of a Reservation. The credit card is just a guarantee unless special conditions provide that it is a method of payment. The client will not be charged a cancellation fee always provided that it makes the cancellation before the time established as the deadline 4.00 p.m. on the day of arrival. Once this threshold has been passed, ARVA HOTEL SRL will charge a cancellation fee as compensation, which is the price of the first night (VAT and taxes included).
    In reservations with special rates or during fair periods, the conditions of a reservation provided in the special conditions to be published on the website shall prevail.
  5. CANCELLATION CHARGES FOR Hotel Pioppeto Saronno – ARVA HOTEL SRL
    Your credit card will not be charged if the cancellation is made before 4.00pm on the arrival day prior, unless indicated otherwise for individual promotions. Late cancellations or no-shows will result in the card being charged for an overnight stay.
  6. Rates per Room and Night. Rates are only valid in writing and only for the period indicated. When justifiable reasons exist, ARVA HOTEL SRL reserves the right to amend these rates without prior notice.

2.3. User undertakes to make use of the services in accordance with the Law, decency, respectability and law and order and in accordance with the provisions of these General Terms and Conditions. Consequently, user has the obligation of refraining from using the services for illicit purposes and effects and/or contrary to what is established in these General Terms and Conditions, in a manner that may be injurious to the rights and/or interests of third parties or that may in any way harm ARVA HOTEL SRL and/or its image or the services.

2.4. For greater efficiency and for the benefit of users, ARVA HOTEL SRL may at any time and without prior warning unilaterally modify the services it provides or the operational, technical or usage conditions of the services. Similarly, with a view to improving the service and establishing an optimum quality level, users are invited to suggest any modifications they may consider useful by contacting the persons responsible for the service at the following e-mail address: info@hotelpioppeto.it

  1. Protection by ARVA HOTEL SRL of Users’ Personal Data

Users of the on-line Pre-Reservation and Reservation services offered via www.hotelpioppetosaronno.it are voluntarily providing data of a personal type (hereinafter Personal Data) and expressly and unconditionally agree in full to ARVA HOTEL SRL processing them automatically and including them in a file for the purpose of being able to offer and provide services. This file is the responsibility of ARVA HOTEL SRL and is registered with the competent authority.

Due to the characteristics of the ARVA HOTEL SRL activity and its services and in order for it to develop and meet its targets, it may be necessary for these personal data to be ceded to third parties, which may include international transfers. These personal data may be transferred to companies within the ARVA HOTEL SRL and/or to other interested parties. The sole purpose of this transfer of personal data to these entities is the correct rendering of the services offered by Hotel Pioppeto Saronno.

Users making available their personal data have the right at all times to access the file and exercise their rights of rectification, cancellation and opposition in accordance with the terms and conditions laid down in data protection legislation. Similarly, user’s consent to the processing and transfer of its personal data will be revocable at all times without retroactive effect.

ARVA HOTEL SRL may collect information through such devices as cookies or log files on the browsing habits of its www.hotelpioppetosaronno.it users. These devices are associated exclusively with one user and its own personal computer. In these cases, ARVA HOTEL SRL will only use these data as a whole and with the ultimate aim of improving its services. It is possible that ARVA HOTEL SRL may share this information with client companies but always globally and solely for statistical purposes.

  1. Correct Use by User of the Web Site’s Contents

4.1. ARVA HOTEL SRL declares that the industrial property rights (brands, commercial names, etc.) which appear in its web site are its property and/or are legitimately exploited by virtue of usage agreements or licenses, being duly protected by the Industrial Property regulations. User undertakes to use the Web Site lawfully, diligently and correctly and, in particular, it undertakes to refrain from: (a) eliminating, evading or manipulating the copyright, brands and all other data identifying the rights of ARVA HOTEL SRL or titleholders included in the contents and/or products placed on the market from the ARVA HOTEL SRL Web Site as well as all technical protection devices, digital marks and all other information mechanisms that may contain them; (b) using the contents and, in particular, information relating to ARVA HOTEL SRL obtained via the Web Site for sending publicity, communications for promoting direct sales or any other type of commercial purpose, allowing the general public’s access via whatsoever mode of public communication, transforming or modifying the contents, except with the authorization of the holder of the corresponding rights or when legally permitted; (d) in general, using the contents in a manner or for purposes or effects that are contrary to the Law, decency, respectability and law and order. ARVA HOTEL SRL grants neither licenses nor usage authorizations of any type over its industrial and intellectual property rights or any other property or right relating to its Web Site.

4.2. Procedure in the case of the Violation of Intellectual Property Rights. If a user or third party is of the opinion that a part of the contents has been entered in the Web Site in violation of its intellectual property rights, it must send a notification to ARVA HOTEL SRL with a complete and accurate indication of its data, the intellectual property rights supposedly infringed and the Web Site.

  1. Right to amend the General Terms and/or Conditions

ARVA HOTEL SRL reserves the right, without prior warning, to unilaterally amend any of the provisions of these General Terms and/or Conditions, in the manner it may deem necessary, informing users of the amendments made via www.hotelpioppetosaronno.it

  1. Guarantee and Liability Disclaimer

6.1. ARVA HOTEL SRL does not guarantee the reliability, availability or continuity of the services made available to user and, consequently, disclaims all liability for any damages and/or losses of any type that may be due to the lack of reliability, availability or continuity of its web site or services. Nevertheless, and to the extent that this is possible, it will endeavor to make technical assistance available to the affected person.

6.2. ARVA HOTEL SRL does not undertake to control and has not previously controlled the contents for the presence of viruses or other elements that may cause alterations in the software or hardware of user or persons who visit the site and, consequently, is not responsible for any damages and/or losses of any type that may result therefore.

6.3. if, in spite of acting with due diligence and foresight, ARVA HOTEL SRL is unable to provide the booked rooms for reasons that are not attributable to ARVA HOTEL SRL or should it be impossible to render the services under the agreed terms and conditions, ARVA HOTEL SRL shall offer user the possibility of choosing between a refund of the total amount paid or the substitution of other rooms of a similar category or quality. if, as a result of the substitution, the service were to be of inferior category or quality, ARVA HOTEL SRL must refund the difference.

  1. General Terms and/or Conditions Safeguard

Should any of the provisions of these General Terms and/or Conditions be declared null and void or unenforceable, the remaining Conditions shall be maintained in the agreed terms. ARVA HOTEL SRL undertakes to substitute the provision in question by a provision that most closely complies with the intent initially pursued by the parties.

No provision in this agreement shall in any way affect mandatory consumer-related regulations. If you are not a consumer, you expressly waive your right of abandonment.

  1. www.hotelpioppetosaronno.it and Acceptance of Rules of Use

User is aware of the fact that the use of these on-line Pre-Reservation and Reservation services presupposes full and unconditional acceptance of each and every one of the provisions of the Rules of Use of www.hotelpioppetosaronno.it, in the version published by ARVA HOTEL SRL at the moment user contracts the service. Such Rules of Use complete these General Terms and/or Conditions in all aspects that are not in opposition to them. Consequently, user must be aware of the importance of reading the Web Site’s rules prior to accessing it and/or making use of the services.

  1. Applicable Law and Competent Jurisdiction

These General Terms and/or Conditions are governed by Italian Law. For the settlement of any disputes that may arise in connection with their total or partial validity, execution, compliance or resolution, ARVA HOTEL SRL and user, expressly waiving their own or any other venue that may correspond to them, agree to abide by the jurisdiction of the Courts and Tribunals of the city of Varese. This contract constitutes the total and complete agreement between ARVA HOTEL SRL and user and substitutes all previous pacts, undertakings, statements and agreements, whether written or oral, that may have existed previously between both parties.

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